Who among us hasn’t had to apologize for something? Everyone has reason to express genuine regret for behavior. If you’ve never felt the need to say you’re sorry, that’s another – probably larger – problem to address.Read More
You only have so much time in a day and therefore can only serve a defined number of clients. If you sell direct to consumer and don’t know who your clients are, that’s a different story. But service based, business to business companies have to decide whom they want to serve.
It’s a common frustration that a client has gotten so difficult to work with that the business owner wishes they had never engaged with them.Read More
Before I share with you the best way to build your list, the message I want to scream from the rooftops is how not to build your list. Here are a few common practices that aren’t OK. Just to make certain you’re not an offender, keep reading. You may be surprised.Read More
At two recent events I was the victim of the Sidebar Conversation. This is a conversation an attendee starts with his or her “neighbor” – during the presentation. It may be about the topic, but it’s still a conversation while the speaker is speaking. And it’s rude.Read More
“Welp. That’s just the way I am.”
That’s the reasoning you may get when someone hurts, offends, falls short of expectations, etc. You’re left angry, disappointed, frustrated, hurt or having to clean up a mess.
Here’s why it’s a loser excuse.Read More