There’s a way to handle performance reviews that makes them useful and energizing. This format provides a simple way to track performance throughout the year by making it a regular practice. I recommend going through this process at least once per month so the information stays top of mind.Read More
Who among us hasn’t had to apologize for something? Everyone has reason to express genuine regret for behavior. If you’ve never felt the need to say you’re sorry, that’s another – probably larger – problem to address.Read More
You only have so much time in a day and therefore can only serve a defined number of clients. If you sell direct to consumer and don’t know who your clients are, that’s a different story. But service based, business to business companies have to decide whom they want to serve.
It’s a common frustration that a client has gotten so difficult to work with that the business owner wishes they had never engaged with them.Read More
Before I share with you the best way to build your list, the message I want to scream from the rooftops is how not to build your list. Here are a few common practices that aren’t OK. Just to make certain you’re not an offender, keep reading. You may be surprised.Read More
People can be unbearably annoying. For the most part, people are kind and considerate. I truly believe that. But in small part people are selfish, myopic, me-first, boors. The sobering insight about that is how little it takes to give that impression.Read More