kindnessPeople mess up. They say they wrong thing, do something insensitive, fail to live up to promises, look at you funny or do substandard work. It’s frustrating and hurtful being on the receiving end of those kinds of behaviors, but in most cases you’d do well to allow for the possibility that perhaps the slight isn’t about you. Consider that though you can’t tell by looking, there could be a reasonable explanation for what just happened. Perhaps one of these situations describes what that person is dealing going through. Treat them with kindness.

On any given day people that you interact with could be:

• Afraid of losing their job
• Concerned about finances
• Suffering from crippling self-doubt
• Dealing with a difficult child
• Having marital problems
• Working for a jerk of a boss
• Coming down with something
• Coping with the death of a friend or family member
• Supporting someone close to them who is very ill
• Having car trouble
• Exhausted from making difficult decisions about an aging parent
• Reeling from just being yelled at
• Coming off of a night of poor sleep
• Distracted due to overwhelm
• Afraid of being exposed as incapable at work
• Feeling lonely



  1. Russ Henneberry on August 18, 2011 at 8:33 am

    Very well put Mary. It’s so true. Business is just one part of our lives. There are so many other things going on in our lives. Thanks for writing this!

  2. Julie on February 3, 2014 at 12:05 pm

    This is a great reminder to be patient and tolerant when someone doesn’t act the way we think they should!

  3. Mary Kutheis on February 3, 2014 at 12:11 pm

    And I hope when I fumble people do the same for me. Thanks for posting, Julie!